Etiquette

Appointments

To make an appointment you may call the salon directly. We suggest making appointments in advance however, we do accept walk-ins. For your appointment please arrive at least 10-15 minutes before your scheduled appointment time. Please note that your scheduled time is your appointment time. We regret if you are running late, we may not be able to service you or give you the proper experience.

Cellular Phone/Beeper

To maintain the serenity of our salon experience, we ask that you please turn off or switch your cellular phone/beeper to vibrate upon arrival.

Payment

For your convenience, we accept MasterCard, Visa, American Express, personal check, and cash.

Children

Children are welcome but must be supervised at all times. We want to ensure the proper salon Giovanni experience, therefore children are not allowed to be left alone up front un-chaperoned. If children become unruly, they will be asked to leave the salon.

Refunds, Gift Certificates and Products

Certificates are non-refundable. Products or accessories may be returned for replacement or spa credit when accompanied by a receipt within 30 days.

Gratuity

Gratuity is not included in pricing for stylists or shampoo assistants.

Cancellation Policy

A 24-hour notice is required for cancellations. **A courtesy confirmation call can be made upon request 24-48 hours prior to your scheduled appointments.**

** Only done upon client request.

Salon Giovanni

815-609-6500

24110 W Chicago St., Plainfield, IL

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