Salon Giovanni Etiquette

Appointments
To make an appointment you may call the salon directly. We suggest making appointments in advance however, we do accept walk-ins. For your appointment please arrive at least 10-15 minutes before your scheduled appointment time. Please note that your scheduled time is your appointment time. We regret if you are running late, we may not be able to service you or give you the proper experience.

Cellular Phone/Beeper
To maintain the serenity of our salon experience, we ask that you please turn off or switch your cellular phone/beeper to vibrate upon arrival.

Payment
For your convenience, we accept MasterCard, Visa, American Express, personal check, and cash.

Refunds, Gift Certificates and Products
Certificates are non-refundable. Products or accessories may be returned for replacement or spa credit when accompanied by a receipt within 30 days.

Gratuity
Gratuity is not included in pricing for stylists or shampoo assistants.

Cancellation Policy
A 24-hour notice is required for cancellations. **A courtesy confirmation call can be made upon request 24-48 hours prior to your scheduled appointments.**

** Only done upon client request.